Why Aren't My Channels, Categories, or Roles Appearing in Axis?

Under section Troubleshooting

Axis Team

Posted 8/2/25 at 7:32pm

Why Is This Happening?

If you're not seeing your channels, categories, or roles in Axis, don’t worry! It may take a little bit of time for the dashboard to update.

How to Fix It

1. Wait a Few Minutes – Sometimes, it just takes a little time to sync.
2. Log Out and Back In – If it still hasn’t updated, try logging out and back into Axis.
3. Check Axis' Permissions – Make sure you haven't revoked Axis' permissions to view channels in your Discord server.
4. Check Axis' Status – If the issue persists, check Axis' Status Page to see if there's a known outage. This page also shows Discord's status.
5. Contact Support – If nothing works, reach out to us via our support Discord server or Axis Support.

Still having issues? Let us know, and we’ll help you out!