Why Did I Get Logged Out of Axis?
Under section Troubleshooting
Axis Team
It can be frustrating to find yourself logged out unexpectedly, but don’t worry- this is normal, and usually for a good reason. Here’s a quick rundown of why this might happen and what you can do about it.
1. You Changed Devices or Networks
If you switch to a different device or connect from a new internet network, you might be signed out automatically. This is a security feature that helps ensure your account is only accessible from trusted locations.
2. You Signed in Somewhere Else
When you log in on a new device, the system might log you out of your previous session. This ensures that your account isn't active in too many places at once, which helps keep it secure.
3. Re-Authorization is Needed
Occasionally, we may need you to log in again to verify your identity. This happens when we ask for updated permissions from Discord or make adjustments to improve security. It’s a quick way to ensure everything stays safe and up to date.
4. For Your Security
If you’ve been logged in for a very long time without any activity, you might be signed out as a precaution. This helps protect your account in case you forget to manually log out, especially on shared devices.
What Should I Do?
The solution is simple—just log back in! Your data and preferences are saved, so you can pick up right where you left off.
If the issue persists or seems unusual, feel free to reach out to our support team for help.
